Please fully read and understand the terms and conditions below before placing an order.
All online order payment transactions are made securely through your choice of either Shopify Payments or PayPal; all major credit cards are accepted.
RETURNS & EXCHANGES
Our appetizers and baklava are perishable, therefore we cannot accept returns or exchanges. However, if your order is not frozen upon scheduled arrival, please contact us immediately. We will re-ship your order or issue a full refund as necessary.
We cannot be liable for theft or damage to product that was left unattended for any reason including no person available for signature at time of delivery. We cannot be liable for the delay or inability of our product to be delivered in a timely manner due to incorrect shipping information submitted at checkout.
HOW OUR PRODUCT SHIPS
We ship using UPS Ground Service for 1-3 day delivery throughout the Continental US. We ship orders every Tuesday, for arrival at your location by Friday. Orders placed after 8 AM on Tuesday will NOT ship until the following Tuesday; please take this into consideration as you place your order.
Orders are shipped using a high-quality insulated cooler and dry ice. Please note that dry ice is extremely dangerous and should be handled with care and only under adult supervision. If for any reason you need to touch the remaining dry ice, use protective gloves.
WHERE IT SHIPS
Please provide an address where someone will be readily available to sign for your order with UPS during regular business hours. If no one is able to sign, the product is likely to melt before its second attempt of delivery. We cannot be liable for melted appetizers and baklava as a result of no one being able to sign for your order on the correct scheduled delivery date. We do not ship internationally or to PO boxes; we do not ship to Alaska or Hawaii
After you place your order, you will receive an email confirming your payment has been received and that your order has been processed with Katina's Greek Foods.