Refund policy

Last updated: August 2026

Our Policy Because we ship fresh and frozen perishable products, we have a 15-day return window from the date of purchase. After 15 days, we are unable to offer a refund or replacement.

No Returns on Perishables Due to the nature of our products, we do not accept physical returns. All sales of perishable and frozen items are final once delivered.

We are not responsible for products that are delivered but not promptly retrieved and refrigerated or frozen. Please ensure someone is available to receive your order on the delivery date.

Refunds If your order arrives damaged or defective, please contact us within 15 days of delivery and we'll make it right. Once a refund is approved, it will be applied to your original payment method within 5–10 business days depending on your bank or card issuer.

Sale Items Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

Replacements We will replace items that arrive damaged or defective. To request a replacement, email us at steven@kgcbrands.com within 15 days of delivery with your order number and a photo of the issue.

Late or Missing Refunds If you haven't received your refund yet, please check your bank account first, then contact your credit card company — processing times vary. If you've done both and still haven't received it, reach out to us at steven@kgcbrands.com and we'll look into it.